Defects deemed acceptable will not be disclosed prior to dispatch.
No refunds on defects deemed acceptable. Compensation may be offered on non-acceptable defects or a refund on the return of the fabric in its original condition, unwashed, with return at our expense.
Please contact us via our facebook page or our email, in order to obtain our consent before returning your fabrics.
Example of acceptable defects:
Small defects the size of a dime.
Small imperfections a few centimeters from the edge of the fabric.
Colors may bleed/fade during their first washes . Wash colors separately.
Fabric colors may differ from what appears on your screen.
Colors may vary with each fabric fiber, mainly between a synthetic fiber and a natural fiber .
Colors may vary slightly each round for the same fibers.
Flaws that appear after washing.
Example of non-acceptable defects:
Holes larger than a 10¢ in the middle of the fabric.
Stains that are not part of fabric print larger than 10¢.
Imperfections in print larger than 10¢.
EXCHANGE AND RETURN POLICY:
Your satisfaction is important to us.
This is why we offer you the possibility of returning the products with which you are not satisfied.
You have 14 days following receipt of your package to contact us for an exchange or refund.
The cost of returning non-defective merchandise is the responsibility of the customer.
Custom prints are final sale, no returns possible.